Tenants as
Auditors - Delivering Quality
Audit
Commission research recently stated ‘involving residents to
improve services does work and can provide value for money’.
PEP
offers consultancy, training and support to organisations seeking to
benefit from customer involvement.
PEP
offers a wide range of services to help
you develop mechanisms for
customers to monitor and evaluate current services, create solutions
and help deliver change. We can provide strategic support, training and
hands on project work.
We
can
help by:
- Training
and supporting tenants as housing auditors
- Identifying
a range of opportunities for residents to improve the service
- Facilitating
and establishing benchmarking clubs
- Reviewing
monitoring information
- Providing
advice and guidance on improving resident involvement within your
organisation
- Establishing
community based organisations
- Preparing
your resident involvement service for inspection.
PEP
training
PEP
deliver training and support to tenants, officers, Boards and
Council members on many aspects of service improvement. We can provide
training on:
- Effective
questioning
- Monitoring
services
- Change
management and delivering change
- Setting up
resident auditors
- Mystery
shopping
- Best value
- Contract
specifications and evaluation
Recent
Clients
- Havelok
Housing Association
- National
Federation of Tenant Management Organisations
PEP
offers a wide range of services to help you develop and
deliver a quality resident involvement service
|
