PEP offers a wide range of services to help you develop and deliver a quality resident involvement service

Giving tenants and residents a greater say is very high on the housing sector’s agenda for many reasons, including:

• Ministers insist tenant involvement must be ‘at the heart’ of housing organisations (and promise less regulation in return)

• The Elton Review recommends that resident involvement should be ‘core business’ for ALL housing associations

• Audit Commission inspections include Resident Involvement as a key component (KLOE 5) Their research demonstrates the ‘considerable’ benefits of resident involvement - to the business, to residents and to the wider community.

• Resident involvement can help meet the targets of the Gershon Efficiency Review

PEP is at the forefront of developing resident involvement and offers a wide range of good value services to:

• involve residents in governance and improving services

• involve residents in inspection and auditing

• support tenant management organisations

• provide independent tenant advice (eg, in stock transfers)

Case Studies

In 2006 PEP was commissioned to evaluate the Housing Corporation’s Involvement Policy.

PEP is drafting the Involvement Policy of the Welsh Assembly Government