PEP offers a wide range of services to help you develop and deliver a quality resident involvement service

PEP offers a wide range of services to help you develop and deliver a quality resident involvement service. We provide support and guidance at strategic level and also provide hands-on project work.

We can help by:

• Reviewing your resident involvement arrangements

• Providing advice and guidance on improving resident involvement within your organisation

• Providing training for staff

• Ensuring you comply with your regulatory bodies requirements

• Preparing your resident involvement service for inspection

Consultation services

If for the sake of efficiency or independence you prefer to outsource, we offer a wide range of consultation services.

We can:

• Consult with residents on home improvement programmes and other initiatives

• Run focus groups

• Organise tenant conferences and facilitate workshops

• Provide study visits

• Work with tenants and residents groups and/or community groups

• Develop mystery shopping

• Use Participatory Learning and Action techniques to consult with residents

Recent clients

• 1066 HA

• Chelmer Housing Partnership

• Lewes District Council

Case Study

PEP supported Chelmer Housing Partnership to review its Tenant Participation Strategy. The aim was to engage with hard to reach groups and individuals to help them become involved.

PEP ran small focus groups across the Borough with existing tenants and residents associations and in sheltered blocks and areas which were not represented by an existing group.

The informal focus groups were useful in getting tenants’ views on how they wanted to get involved in the improvement of services and their community, without requiring them to attend formal meetings.

The process gave a strong voice to individuals who would not usually participate.