PEP offers a wide range of services to help you develop and deliver a quality resident involvement service
Audit Commission research recently stated ‘involving residents to improve services does work and can provide value for money’. PEP offers consultancy, training and support to organisations seeking to benefit from customer involvement.
PEP offers a wide range of services to help you develop mechanisms for customers to monitor and evaluate current services, create solutions and help deliver change. We can provide strategic support, training and hands on project work.
We can help by:
Training and supporting tenants as housing auditors
Identifying a range of opportunities for residents to improve the service
Facilitating and establishing benchmarking clubs
Reviewing monitoring information
Providing advice and guidance on improving resident involvement within your organisation
Establishing community based organisations
Preparing your resident involvement service for inspection.
PEP training
PEP deliver training and support to tenants, officers, Boards and Council members on many aspects of service improvement. We can provide training on:
Effective questioning
Monitoring services
Change management and delivering change
Setting up resident auditors
Mystery shopping
Best value
Contract specifications and evaluation
Recent clients
Havelok Housing Association
National Federation of Tenant Management Organisations
Case studies
Havelok Housing Association PEP provided training for tenants of Havelok Housing Association to audit the repairs service. The auditing of the repairs service is intended to be the first step towards comprehensive internal service scrutiny and preparation for external inspection.
